A man in Singapore on Wednesday voiced his frustration on LinkedIn regarding a DBS Bank service that had not been working and the lack of resolution from the lender’s customer service, which he had contacted a week earlier.
“They (customer care) still haven’t figured it out how to fix this or just don’t care,” he said in a now-deleted post cited by Mothership. He tagged Tan and the lender’s chief information officer Eugene Huang in the post.
He had reportedly experienced problems with the DBS website and mobile app for more than two weeks and was unable to register his foreign identification number to his account in order to receive a tax refund.
Tan replied to the customer’s post within an hour, saying her tech team would look into the issue.
“Am on a plane but someone will definitely respond,” she added.
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DBS CEO Tan Su Shan speaks at a Reuters NEXT Newsmaker interview in Singapore, Nov. 11, 2025. Photo by Reuters |
The customer thanked Tan for her quick response and apologized for escalating the matter on social media. He later commented that DBS had reached out to him and that the issue would soon be resolved.
The exchange attracted attention from other LinkedIn users, many of whom praised Tan for personally addressing the complaint.
“Love that you take pride in responding to these issues,” one user said, as quoted by AsiaOne. Another applauded her “impressive reach and response.”
Tan is one of Asia’s most prominent banking CEOs. She made history last year as the first woman to lead DBS, the largest bank by assets in both Singapore and Southeast Asia.
Before that, she headed the lender’s consumer banking, wealth management and institutional banking divisions, which together accounted for roughly 90% of its revenue, according to The Business Times.
A day after the LinkedIn exchange, Tan was ranked sixth globally on Fortune’s 2026 “Most Powerful Women in Business” list, which highlights female business leaders shaping industries worldwide.
Source:e.vnexpress.net
