By adopting advanced technologies, the company is contributing to Vietnam’s broader goals of building a modern, inclusive, and patient-centered healthcare system.
As Vietnam accelerates its digital transformation, healthcare has been identified as a key priority. The Politburo’s Resolution No. 57-NQ/TW sets out a vision for a digital-first healthcare infrastructure that delivers high-quality, cost-effective, and widely accessible services.
Aligned with the principle of “digital transformation to enhance customer experience,” FPT Long Chau has invested in technologies such as artificial intelligence (AI) and Big Data. These tools have helped the company refine its services while maintaining high standards of data security, a critical factor in the healthcare sector.
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Nguyen Do Quyen (C), Deputy CEO of FPT Retail and COO of FPT Long Chau, receives the “Digital Innovation of the Year” at the Healthcare Asia Pharma Awards 2025. Photo courtesy of FPT Long Chau |
The FPT Long Chau mobile app has become one of Vietnam’s most widely used digital health platforms, recording over 5.5 million downloads and processing 2.9 million orders in 2024. AI-powered features such as smart prescription scanning and medication reminders—with an accuracy rate of 98%—have supported better treatment adherence and patient outcomes. Its digital vaccination record, used by more than 150,000 people with 65% linking family accounts, has improved immunization compliance by 20% and reduced errors by 98%.
A notable development in 2024 was FPT Long Chau’s collaboration with the RAR Center under the Ministry of Public Security to integrate electronic identity verification through VNeID. Since January 1, Vietnamese citizens have been able to purchase medications online using VNeID, enhancing security and privacy in pharmaceutical transactions. This integration extends beyond authentication, becoming part of the National Digital Health Record and allowing users to manage their personal health data efficiently.
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Nguyen Do Quyen, Deputy CEO of FPT Retail, represents FPT Long Chau to deliver a speech at the award. Photo courtesy of FPT Long Chau |
Speaking at the award ceremony, Nguyen Do Quyen, Deputy CEO of FPT Retail and COO of FPT Long Chau, said the recognition acknowledges the company’s continuous efforts in innovation and serves as motivation to further contribute to public health in Vietnam.
Quyen emphasized that FPT Long Chau remains committed to investing in advanced technologies and leveraging the expertise of its healthcare professionals to deliver accessible, transparent, and affordable medical services.
“The recognition of a healthcare application developed by a Vietnamese enterprise at one of Asia’s leading industry awards is deeply meaningful to us. It strengthens our belief in the value of innovation and encourages our teams to continue pushing boundaries,” Quyen said. “We aim to contribute actively to the country’s broader healthcare vision, as outlined in Resolution No. 57 issued in early 2025, which sets the direction for building a modern, equitable, and efficient healthcare system. This marks the beginning of a new digital era for Vietnam.”
Part of FPT Corporation, FPT Long Chau operates a network of more than 2,000 pharmacies and vaccination centers nationwide, focused on providing authentic, high-quality products and professional healthcare services.
The Healthcare Asia Pharma Awards, organized by Healthcare Asia, a publication for healthcare investors, policymakers, and executives across the region, recognizes achievements in innovation, service excellence, and technological advancement in the pharmaceutical industry. Nominees are evaluated on criteria including creativity, real-world impact, and potential for scalability within healthcare systems.
